Global Learning Week Highlights
KM Expert Masterclasses
KM Best Practices & Case Studies
Exclusive Networking Session
KM Singapore Organisations Site visits
Knowledge Ready Organisation (KRO) Awards
- Those who would like to find out more about KM.
- Those who know about KM, but would need to find out how others successfully do it.
- Those who would like to learn more about the emerging areas
- Those who would like to engage with thought leaders, and grow KM networks
Those who would like to find out more about KM.
-KM 101 Masterclass
-Share Point Introduction
-Communication Media Marketing Design
Those who know about KM, but would need to find out how others successfully do it
-KM & Design Thinking
-KM Collaboration 101
-Knowledge Ready Organization
-200 Case Study Comparison
Those who would like to learn more about the emerging areas
-Grassroots & Engagement KM
-Collaborative Conference Design Session
Those who would like to engage with thought leaders, and grow KM networks
-Networking Events (by invitation)
- Cheapest KM introductory training session
- Value-packed conference and masterclasses
- Value packed conference allowing for exploration of emerging,new ideas
- KMGN Network Leads
- Expertise Locator Mapping
- Future learning possibilities
Professor Eric TsuiVice President, Hong Kong Knowledge Management Society; Professor of Knowledge Management at Hong Kong Polytechnic University; KM Global Network Partner, Hong Kong
• Standing n Shoulders of 200 – Knowledge Management Journeys
• Lessons Learnt from almost 200 projects, from Knowledge Audits to KM Readiness
• Assessments and Selection of Collaboration Tools
• Knowledge Management and Innovation Research Centre (KMIRC)
0900-1500Knowledge Management Global Network (KMGN) Delegates Meeting (session is by invitation only, to the nine member country leaders – co-hosted by iKMS and Thailand KM Society.
Welcoming & Networking Session- The Attic Wine Lounge & Bistro, Campus Clubhouse Speakers, Sponsors, KM Global Network Partners and KRO Award Winners will be invited to attend.
Introductory Workshop : “Content Marketing: Unlocking the Benefits of a Centralized Knowledge Bank”
Many of our organisations already boast significant knowledge content repositories. Against these, there is a growing interest in how communications and engagement of stakeholders through online platforms are related to KM initiatives in the growing digital economy. Avis, with his extensive experience in consulting with clients to help them better position their information and knowledge online, will lead participants and share with them ideas, tips and baseline techniques. This session, being the introductory workshop for the conference, is highly recommended for the communications and engagement professionals whom the KM practitioners will have to work with to realise the business value of KM.
Avis Jan Siva, Digital Director, DeMellows, Singapore
Learning Objectives: Effective engagement of stakeholders through online platforms
iKMS-organised Site Visit to Microsoft Singapore, Level 22, Conference Room 22CF12, Microsoft Singapore, 1 Marina Blvd, S(018989). Microsoft Case Study Presentation and Microsoft Singapore New World of Work Tour. All participants will receive a hardcopy of “2016 Knowledge Management in Customer Service”
(More site visit sessions may be added in later versions of the programme)
Session 1 : “Introduction to Knowledge Management:Understanding how the key Concepts fit into Practice”
Join Karuna’s introductory session if you are a beginner to the KM field, or if you are currently looking, or troubled about a knowledge problem in your organisation. Practitioners will be guided into how to think about framing a KM first strategy around their specific problems, as opposed to popular solutioning approaches, often using vendor promoted technologies, towards real KM issues. This session is highly recommended for entry level practitioners, and those currently struggling with their KM problems, especially in strategy, audit and getting management buy-in.
Dr. Karuna Ramanathan, President, Information and Knowledge Management Society, Singapore
Learning Objective: Approaches to framing KM Strategies to resolve KM related issues
Session 2 : “The New Knowledge Management Portal in Office 365”
Office 365 will support Knowledge Management with a ready-to-go solution. Borko and his team will share how SharePoint Online can be leveraged to handle new trends like e-discovery, social sharing, mobility across devices, cloud computing and organisation engagement. Practitioners will be briefed on how SharePoint on the cloud is used by Microsoft as an information repository and content management system today. This session is highly recommended for practitioners from the IT departments, and KM practitioners who are seeking to gain more from their current Sharepoint systems, and/or are thinking of investing in Sharepoint for the organisational’s growing KM needs.
Borko Kovacevic, Business Group Lead, Office Marketing Group, Microsoft Singapore
Learning Objectives: Leveraging SharePoint Online for the latest trends, getting more out of your current SharePoint Systems, why SharePoint best fits in addressing KM needs for the organisation
Session 3:“Seeing Systems, Strengthening Collaborations” (Part I)
Collaboration is a key challenge for organisations today, and is increasingly finding its way into knowledge management agendas. Given how major drawbacks to many KM initiatives include the lack of buy-in and take-up rate, KM practitioners are required to increasingly appreciate the dynamics of organisation systems. As you develop a deeper understanding and application of collaboration strategies, you are better able to pursue KM outcomes. Chunling, Douglas, and Nah Nah will introduce practitioners to important concepts using an experiential approach developed by power and systems pioneer Barry Oshry, in order to build your capacity to partner with others. This highly engaging and practical session is highly recommended for practitioners who are currently in search for answers on how to deal with systems dynamics in organisations, and to build collaborative approaches within their organisations in support of KM.
Feng Chunling, Chia Nah Nah, and Dr. Douglas O’Loughlin, Institute of Leadership and Organisational Development, Civil Service College, Singapore
Learning Objectives: Improving existing collaborative approaches, addressing an organisation’s KM culture, application of collaborative techniques
Session 4: “Enhancing Human Interaction and Operational Efficiency through the Collaboration Computer (CC)”
This session takes the whole idea of collaboration one step further, and nearly to the cutting edge. It assumes that culture and the willingness to cooperate are not major issues within the organisation. Rather the sheer size of the business entities and teams, and the enormous knowledge base that exists within and outside of the organisation can be tapped faster, and in a participative mode, for better decision making.Venka, Jason and Ian will provoke participants on the rapid collaboration and decision-making possibilities that exist through simple but 1st in the world application technology which they have built, called eFORA. This session is highly recommended for practitioners who believe they need more in-house technology tools to support collaboration, and who are dealing with tacit knowledge issues.
Venka Pillay, Jason Maroothynaden and Ian Ferguson, Collaboration Platform Services Pte Ltd, Singapore
Learning Objectives: Collaborative concepts for tapping on a larger knowledge base. Using in house application technology to support collaboration and to enable better decision making.
Session 5 : “Re-valuing Technology and its Impact on KM”
Many KM practitioners discover that their organisations have already invested in several legacy systems and applications, and that these systems don’t seem to talk to each other. In the current Digital Economy, it becomes all the more necessary for organisations to optimise their current KM technologies. This session led by Stuart Pearce and his team will help participants understand the issues and challenges on re-valuing and leveraging on technology for effective KM. This session is highly recommended for KM practitioners currently struggling with how to make sense of and optimise their current and available systems, technologies, applications and tools, as we navigate the digital economy.
Stuart Pearce, Managing Director, TD Global Asia Pacific, Singapore
Learning Objectives: Understand issues and challenges on revaluing and leveraging on technology for effective KM, how to optimise current systems and technologies
Session 6 : “2016 State of Knowledge for Customer Service”
There is an important role for KM in service quality and stakeholder engagement. With 89% of companies planning to compete on the basis of customer experience this year, the key that will separate leaders from laggards is the quality, accessibility and consistency of knowledge – not just across customer service agents, but across the entire organization. Practitioners who attend this session will gain from Chee Beng’s experiences and insights on how to get ahead in customer service through knowledge management. His sharing will include how to justify a greater investment, where to invest, key success metrics, as well as next- and best-step actions to become and remain a leader in this key area. This session is highly recommended for service-oriented practitioners and for organisations with a strong business case for service quality.
Lim Chee Beng, CRM Solutions Specialist, Microsoft Singapore
Learning Objectives: Gain insights on how to excel in customer service through effective KM, where to invest in KM and key success metrics will also be shared.
Session 3 (cont’d) : “Sustaining Cultures, Strengthening Collaborations” (Part II)
Dr. Douglas O’Loughlin, Ms Cheng Funling, Institute of Leadership and Organisational Development, Civil Service College, Singapore
Session 7: “Preserving dynamic knowledge – What KM can learn from guilds and apprenticeships”
The stories of medieval guilds controlling commerce from the 9th - 18th centuries are relatively well known. Less talked about are the amazing practices they used to pass knowledge and expertise from one generation to the next. Despite being criticized as economic dead- weights, opposing free trade and hindering innovation, in terms of expertise preservation the guilds were wildly successful.
While the dominance of the guilds faded away, many understood that it was the teaching and mentoring practices that had sustained their nine hundred year reign. From the ashes, the modern trades were born and many of the techniques continue to be used to this day, however, this seems to be restricted to blue collar trades. Most modern knowledge work is heavily theory-based relying more on academic courses but there is a movement to include industry placement to integrate practice and theory. For corporations though, there is still much to learn from this amazingly resilient knowledge transfer success story.
This workshop will discuss some of the historic methods, how they are being used today, and how they can be supplemented in a digital age. With stories, discussion and an interactive activity we will examine how these techniques can be applied to your workplaces.
Stuart French, CEO of Delta Consulting
Learning Objectives: What are the limits of automation and cognitive analytics? How do you protect and share the deep functional knowledge of your organisation?
Session 8: “Collaborative Problem Solving for Knowledge Management Professionals”
The key challenges that knowledge management (KM) professionals face tend to be organisational rather than technical. These challenges are usually a consequence of stakeholders from different departments having widely varying perspectives and interests on the issues involved. Unless addressed upfront, these differences make it impossible to establish a collaborative environment that is necessary for a KM initiative to get off the ground.
This half-day workshop will equip participants with skills and techniques that will help them establish collaborative environments at the very start of their initiatives. In particular, participants will:
- Gain an awareness of the barriers to collaboration and communication on KM projects.
- Learn practical skills that can help resolve differences between stakeholders. Issue mapping is the main skill taught in the workshop (see https://eight2late.wordpress.com/category/issue-mapping/ for more). Other techniques will be covered if time permits.
The skills and techniques taught in the workshop are domain independent, and have been successfully used in areas other than KM (for example, data management and risk analysis). Apart from enhancing participants’ effectiveness as KM professionals, the techniques will also prove to be useful in other aspects of their lives.
Dr. Kailash Awati, Co-founder and Principal of Sensanalytics, Sydney, Australia
Learning Objectives: Gain awareness of barriers to collaboration and communication on KM projects, learning practical skills to resolve differences between stakeholders using issue mapping.
Session 9 : “Design Thinking Approach for Innovation and Problem Solving” (Part I)
Design Thinking has gained credibility around the world as an alternative way of tackling business issues. It has been used in sectors as diverse as Government, Large Corporate, the Social Sector, and by Start-ups. Can Design Thinking Principles and Approach be learned? Can it be applied quickly? What is its relevance to our KM problems that we currently face within our organisations? Rudolf will lead practitioners on which problems to address through Design Thinking; the foundational elements of Design Thinking; associated Tools; Planning and Implementing a Design Thinking Program. This session is highly recommended for practitioners interested in design thinking approaches, and for those involved in Policy Making, Strategy, Decision Making, and Execution across sectors such as Government, Corporate organizations, Social Sector and Entrepreneurs.
Dr. Rudolph D’Souza, Founder and CEO of In-Kno-Win Consulting, Mumbai, India
Learning Objectives: Resolving problems through design thinking, elements of design thinking and how to plan and implement an effective design thinking program
Session 10 : “Building an Innovative Learning Organisation”
In recent years, there has been a lot of talk of “organisational learning”. The thing is that organisations cannot learn. It is their employees who learn. There has also been an increasing effort to sugar-coat the process of learning, to say that learning is fun and enjoyable. In this workshop, Chu Keong will lead practitioners to explore the realities of learning. Firstly, that learning is repetitive (and therefore, boring).Secondly, that learning is cognitively demanding (and therefore, tiring). Thirdly, that learning is time-consuming (and therefore costly). These realities influence the decision of whether to learn or not to. In addition, employees sometimes become discouraged by setbacks or material they perceive to be too difficult. Chu Keong will also lead practitioners to examine how stubbornness, resoluteness and resilience helps in learning. This session is highly recommended for practitioners seeking to increase the learning efforts within their organisations.
Dr. Lee Chu Keong, Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore
Learning Objectives: Explore and understand the realities of Learning, successfully increase the learning efforts in the organisation through examining learner’ behaviour
Session 11 : “Building a Knowledge Ready Organisation- KM Comparisons between Singapore and Russian Organisations”
Since its launch in 2015, iKMS’s Knowledge Ready Organisation (KRO) has seen three winners (HSL, IPOS and NCSS) in 2015, and also four Russian organisations. There has been growing interest in the simplicity yet practicality and depth of the KRO, as an award that recognises organisations for their efforts in holistic KM rather than in a competitive comparison stance. The six broad categories, KM Strategy, KM Leadership, KM Culture, KM Process, KM Technology and KM Impact have since been trade-marked filed by iKMS in 2016, and is currently receiving international interest, from Russia, Thailand and India. Durng this session, Arthur, as the evaluator of the 2016 KRO awards, will walk practitioners through these six criteria, and invite cross perspectives from the Singapore and Russian submissions around the six categories. Practitioners will be able to increase their understanding and application ideas around these six categories, as Arthur facilitates cross-sharing. This session is highly recommended for practitioners seeking to better learn about KM best practices in Singapore and Russian organisations, and also for KM practitioners who are considering submissions for 2017 KRO awards.
Dr. Arthur Shelley, Founder, Intelligent Answers & Org Zoo Ambassadors, Melbourne, Australia
Learning Objectives: Increase understanding and application ideas around the six KRO categories. Learning about KM Best Practices in Singapore & Russian Organizations.
Session 9 : “Design Thinking Approach for Innovation and Problem Solving“ (Part II)
Dr Rudolph D’Souza, Founder and CEO of In-Kno-Win Consulting, Mumbai, India
Session 12 : “Organisational Creativity & Knowledge Management”
Over the last few years, there has been increased interest and curiosity surrounding creativity, innovation and its relevance to knowledge management. The organisational ability to create, transfer and integrate knowledge is a competitive advantage if the outputs created are value-adding to the innovation equation. In other words, organisations must constantly reinvent their ideas, and by extension their knowledge, to stay relevant and profitable to their clients and stakeholders. Vincent’s deep passion in this area, strengthened by his significant research interests surrounding organisation creativity and innovation, promises an engaging session with knowledge practitioners. This session is highly recommended for practitioners seeking to take their KM efforts to the next level of outcomes, whose organisations are seeking to strengthen innovation and creativity as part of KM.
Dr. Vincent Ribière, President, iKLUB, Bangkok, Thailand
Learning Objectives: How important creativity and innovation are in taking an organization’s KM efforts to the next level. Reinventing ideas and extending knowledge to stay relevant and profitable to clients.
Session 13 : Co-Creation and KM, Strengthening Innovation
Many KM practitioners over the years might have concluded that knowledge sharing behaviours within organisations are limited. Some of us might even have blamed the lack of a knowledge sharing culture on the lack of KM progress. Vadim will lead practitioners to better understand practical approaches to co-creation in KM initiatives, which he has been passionately promoting around the world. This session is highly recommended for KM practitioners who have been in search of practical ways to start co-creation activities within their organisations and between business units.
Vadim Shiryaev, President of SOMAR (Business Development Organizations Union), Russia
Learning Objectives: Learn practical approaches to start co-creation of KM initiatives and activities in their organization.
Session 14: Lessons learnt from nearly two hundred cases of KM journeys by Hong Kong and Asian Enterprises
Responding to an insatiable demand over the last decade for KM training and consultancy services, KMIRC (Knowledge Management and Innovation Research Centre) has played a pivotal role in many KM projects (which many has evolved into a fully-fledged program) in the private sector, non-profit social services organizations and government departments.
Over the years, close to 200 company-based senior undergraduate, research and consultancy projects have been solicited. These projects range from KM readiness assessments, knowledge audit, strategy formulation, taxonomy design and maintenance, cultural assessment and organizational change, knowledge retention from near-retirees, requirements elicitation and selection of collaboration tools including portals, search engine assessments, configuration and continuous improvements, IC reporting and many more.
This workshop will critically review many of the challenges faced by these organisations in their KM journey as well as brainstorm potential solutions to overcome some of these challenges.
Prof. Eric Tsui, Vice President, Hong Kong Knowledge Management Society
Professor of Knowledge Management at Hong Kong Polytechnic University
KM Global Network Partner, Hong Kong
Learning Objectives: Learn from the challenges faced by two hundred case studies conducted in relation to the organizations’ KM journeys and solutions to overcome these challenges.
0900-1200Welcome and Opening Address by iKMS President Dr.Karuna Ramanathan
0930-1000Knowledge Ready Organisation (KRO) 2016 Awards Presentation
1000-1030Morning Tea Break - Thematic Networking Session 1
1030-1115Keynote Presentation 1 : “The Collective Responsibility for KM in Organisations”, Dr Arthur Shelley
1115-1200Conference Presentation 1 : “The Lure, Promise and Pitfall of Data Analytics”, Terry Smagh, formerly General Manager/Vice President QLIK
Break-out Session 1 to 4 Sessions(Nicole Sy / Ludo Pyis / Dr. Francesco A. Calabrese / Yasuhito Hanado )
1430-1530Break-out Session 5 to 8 Sessions
(Vadim Shiryaev / Larry Campbell / Thomas Thomas / iKMS EXCO)
1530-1600International Delegates Presentation & KM Global Network MOU Ceremony
1600-1630Afternoon Tea Break: Thematic Networking Session 2
1630-1700Concluding Session: Reflection in Action
Keynote Presentation 2: Collaboration as a Knowledge Management Attitude – Implications for Knowledge Management Practitioners and Knowledge Workers,
Dr.Karuna Ramanathan, President iKMS
0945-1015Introduction to the NTU KM Masters Programme – By Dr. Lee Chu Keong
1015-1030Morning Tea Break - Thematic Networking
1045-1130Skilling our Future Knowledge-led Leaders, David Williams, Lange Consulting and Software, President of the Australian Society of Knowledge Management, Convenor of the ACT Information Governance CoP and on the Board of the Institute for Information Management
1130-1200Conference Presentation 3 : Increase the value of knowledge assets through matchmaking, Dr. Wong Woei Fuh
1200-1245Video presentation by “Club Gestion des Connaissances” on KM Methodology Tools (Patrick Coustilliere)
1400-1530OpenSpace – Practitioner-led discussions hosted by “Experts in the Room”
1500-1530Afternoon Tea Break: Thematic Networking Session 4
1530-1630Expert Panel Discussion – Topics and Speakers to be selected by the Audience
1630-1700Closing Thoughts by iKMS President Dr. Karuna Ramanathan
1830-2130Appreciation Dinner for Organisers, Speakers & Sponsors and KMGN delegates at Smay’s Curry Restaurant, Dempsey Hill, Singapore. This is a by Invitation event only.
5-Day Full Conference Pass - S$495/S$550
2-Day Conference Pass Only - S$225/S$250
3-Day Pass Workshop Only - S$297/S$330
2-Day Pass Workshop Day - S$198/S$220
1-Day Pass Workshop Day - S$99/S$110
Workshop Site Visit - S$90/S$100