The role of social media in crisis management

Jason Chan from the RAHS (Risk Assessment and Horizon Scanning) gave an interesting talk at the 2012 KM, focusing on the role that social media can play in crisis preparedness, relief and recovery. According to Jason, there’s a lot of good work and effort that citizens can bring to the table to help governmental agencies…

Continue Reading →

KM practices in Asia

Praba Nair, Principal Consultant in KM and Change Management, KDi Asia offered participants at the 2012 KM Singapore conference an overview of current KM practices in Asia – and the lessons learnt from his extensive experience in different countries of the region. According to Praba, looking at countries such as India, Taiwan, Korea and the…

Continue Reading →

Sharing is caring on your intranet

Janus Boye lives in Denmark and works mostly on “fixing large, global, complex and often failed intranet projects.”At the 2012 KM Singapore conference Janus presented a new perspective on intranets, where “sharing is caring.” Sharing is caring – a new intranet perspective from Janus Boye After his talk, we caught up with him to record…

Continue Reading →

Why senior managers should care about KM?

One of the most interesting presentation in the first day at KM Singapore was given by Patrick Lambe from Straits Knowledge. Patrick started from the failure of the transit system in Singapore in December 2011 to illustrate very important failure points in other kinds of organizations. One of the lesson from this case was that…

Continue Reading →

KM Singapore 2010: Presentation Materials

Keynote Topic #1 (Ron Young) Download slides Keynote Topic #2 (Nate Allen) Download slides Track A: Mentoring without experts: building a mentoring capability (Shawn Callahan) Download paper [email protected] (Syed Omar) Knowledge Management for the inaugural youth olympic games (Doreen Tan) Download slides AGC’s KM Journey (Joyce Chao) Download slides Track B: Small continuous shifts in…

Continue Reading →

Eliciting expert knowledge – The MASK method

Eliciting the knowledge of your experts so that it can be shared with their colleagues or transferred to the next generation, is a way to reduce the risks of knowledge loss and facilitate knowledge transfer. But what different methods can be used to elicit/capture the knowledge of an expert? Vincent Ribière (Institute for Knowledge and…

Continue Reading →

Practical storytelling techniques for knowledge managers

Storytelling is potentially a simple yet effective knowledge management practice within organisations. However, the knowledge manager is often confronted by how difficult storytelling can be, especially as its artistic aspects tend to be emphasised by consultants in the professional storytelling business. During the second day of the 2012 KM Singapore conference Karuna Ramanathan, Head of…

Continue Reading →