One of the most interesting presentation in the first day at KM Singapore was given by Patrick Lambe from Straits Knowledge. Patrick started from the failure of the transit system in Singapore in December 2011 to illustrate very important failure points in other kinds of organizations. One of the lesson from this case was that…

Professor Eric Tsui from the Hong Kong Polytechnic University focused his presentation at the KM 2012 Singapore on the role of the cloud as a convenient and economical way to consolidate services and save costs. According to Prof. Tsui, cloud computing has been gaining rapid support and popularity over the past few years. However, the…

The first of an annual “KM Excellence Awards” Ceremony Opening Address by Permanent Secretary Chan Yeng Kit formerly the Chief Executive of the the Infocomm Development Authority of Singapore (IDA) and now Permanent Secretary of the Ministry of Information Communication and the Arts. Back by popular demand our “Case Study Café” featuring KM Excellence Award…

Keynote Topic #1 (Ron Young) Download slides Keynote Topic #2 (Nate Allen) Download slides Track A: Mentoring without experts: building a mentoring capability (Shawn Callahan) Download paper [email protected] (Syed Omar) Knowledge Management for the inaugural youth olympic games (Doreen Tan) Download slides AGC’s KM Journey (Joyce Chao) Download slides Track B: Small continuous shifts in…

Eliciting the knowledge of your experts so that it can be shared with their colleagues or transferred to the next generation, is a way to reduce the risks of knowledge loss and facilitate knowledge transfer. But what different methods can be used to elicit/capture the knowledge of an expert? Vincent Ribière (Institute for Knowledge and…

Storytelling is potentially a simple yet effective knowledge management practice within organisations. However, the knowledge manager is often confronted by how difficult storytelling can be, especially as its artistic aspects tend to be emphasised by consultants in the professional storytelling business. During the second day of the 2012 KM Singapore conference Karuna Ramanathan, Head of…

After last year’s presentation about ROCK – Retention of Critical Knowledge – there was a great expectation to hear again from Aw Siew Hoong (Ash) and the work Shell is doing on knowledge management. At the 2012 KM Singapore conference, Ash talked about lessons learnt and how what are the key elements to make them…

In the second day of the 2011 KM Singapore conference Patrick Lambe from Straits Knowledge offered great insights on how organisations are often prone to follow negative patterns and take bad decisions, in spite of the talent of the individuals that form them. According to Patrick, organisations are subject to what he defines “programmed behaviours”:…

The last presenter at the 2011 KM Singapore event was Aw Siew Hoong (Ash). Ash is Knowledge Advisor at Shell Global Solutions and in this role he oversees KM strategy development and implementation, and change management. In his presentation he shared with participants how Shell is addressing the issue of retaining tacit knowledge of its…

Gary Klein was the international keynote in the second day of the 2011 KM Singapore conference. Gary is the author of Sources of Power (named one of the best books of the millennium) and Intuition at Work. He is a research psychologist renowned for his pioneering work in the field of naturalistic decision making. In…