Eliciting expert knowledge – The MASK method

Eliciting the knowledge of your experts so that it can be shared with their colleagues or transferred to the next generation, is a way to reduce the risks of knowledge loss and facilitate knowledge transfer. But what different methods can be used to elicit/capture the knowledge of an expert? Vincent Ribière (Institute for Knowledge and…

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Practical storytelling techniques for knowledge managers

Storytelling is potentially a simple yet effective knowledge management practice within organisations. However, the knowledge manager is often confronted by how difficult storytelling can be, especially as its artistic aspects tend to be emphasised by consultants in the professional storytelling business. During the second day of the 2012 KM Singapore conference Karuna Ramanathan, Head of…

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ROCK – Retention of critical knowledge at Shell

The last presenter at the 2011 KM Singapore event was Aw Siew Hoong (Ash). Ash is Knowledge Advisor at Shell Global Solutions and in this role he oversees KM strategy development and implementation, and change management. In his presentation he shared with participants how Shell is addressing the issue of retaining tacit knowledge of its…

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Capturing tacit knowledge through storytelling

Gary Klein was the international keynote in the second day of the 2011 KM Singapore conference. Gary is the author of Sources of Power (named one of the best books of the millennium) and Intuition at Work. He is a research psychologist renowned for his pioneering work in the field of naturalistic decision making. In…

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KM Singapore 2011

RESOURCE MATERIALS Michelle Lambert, Masterclass on Developing A Social Media Strategy Session report Video interview Slideshare presentation James Robertson, The Future of Intranets Blog post Video interview Slideshare presentation Maish Nichani, Iceberg Intranet Projects Blog post Video interview Slideshare presentation Roxanna Samii, Giving A Voice to the Voiceless Using Social Media Blog post Video interview…

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Atreyi KM capabilities Case

KM Singapore 2007 – Case Study Café Presentation Template Title of Case: Enabling Knowledge Management in Large Decentralized Organizations: A Case Study of NUS. Presenter’s Name, Position, and Organization: Dr. Atreyi Kankanhalli, Assistant Professor, Dept. of Information Systems, National University of Singapore. The Background and Purpose of the KM Effort NUS is a leading university…

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