Why senior managers should care about KM?

One of the most interesting presentation in the first day at KM Singapore was given by Patrick Lambe from Straits Knowledge. Patrick started from the failure of the transit system in Singapore in December 2011 to illustrate very important failure points in other kinds of organizations. One of the lesson from this case was that…

Continue Reading →

KM Singapore 2010: Presentation Materials

Keynote Topic #1 (Ron Young) Download slides Keynote Topic #2 (Nate Allen) Download slides Track A: Mentoring without experts: building a mentoring capability (Shawn Callahan) Download paper [email protected] (Syed Omar) Knowledge Management for the inaugural youth olympic games (Doreen Tan) Download slides AGC’s KM Journey (Joyce Chao) Download slides Track B: Small continuous shifts in…

Continue Reading →

Eliciting expert knowledge – The MASK method

Eliciting the knowledge of your experts so that it can be shared with their colleagues or transferred to the next generation, is a way to reduce the risks of knowledge loss and facilitate knowledge transfer. But what different methods can be used to elicit/capture the knowledge of an expert? Vincent Ribière (Institute for Knowledge and…

Continue Reading →

Practical storytelling techniques for knowledge managers

Storytelling is potentially a simple yet effective knowledge management practice within organisations. However, the knowledge manager is often confronted by how difficult storytelling can be, especially as its artistic aspects tend to be emphasised by consultants in the professional storytelling business. During the second day of the 2012 KM Singapore conference Karuna Ramanathan, Head of…

Continue Reading →

ROCK – Retention of critical knowledge at Shell

The last presenter at the 2011 KM Singapore event was Aw Siew Hoong (Ash). Ash is Knowledge Advisor at Shell Global Solutions and in this role he oversees KM strategy development and implementation, and change management. In his presentation he shared with participants how Shell is addressing the issue of retaining tacit knowledge of its…

Continue Reading →

Capturing tacit knowledge through storytelling

Gary Klein was the international keynote in the second day of the 2011 KM Singapore conference. Gary is the author of Sources of Power (named one of the best books of the millennium) and Intuition at Work. He is a research psychologist renowned for his pioneering work in the field of naturalistic decision making. In…

Continue Reading →