KM Singapore 2011

RESOURCE MATERIALS

Michelle Lambert, Masterclass on Developing A Social Media Strategy

Session report
Video interview
Slideshare presentation
James Robertson, The Future of Intranets

Blog post
Video interview
Slideshare presentation
Maish Nichani, Iceberg Intranet Projects

Blog post
Video interview
Slideshare presentation
Roxanna Samii, Giving A Voice to the Voiceless Using Social Media

Blog post
Video interview
Slideshare presentation
Gary Klein, The Cognitive Dimension of KM

Blog post
Video interview
PDF slide deck
Patrick Lambe, Smart People, Stupid Organisation: How do organisations produce ignorance and how can we overcome this?

Blog post
Video interview
PDF slide deck
Aw Siew Hoong (Ash), Review of ROCK

Blog post
Video interview
Bill Proudfit, Case Clinic on Creating and Running a Records Management Programme

Blog post (5 Sep)
Blog post (25 Aug)
PROGRAMME

31 Aug 2011 (Wed): Masterclass
Time: 9.00am – 5.00pm

Masterclass: Developing a Social Media Strategy

In this masterclass, Michelle Lambert will you you through the steps in developing a social media strategy and implementation plan. She will share with you what other organisations have done, and the approaches and techniques that have proven to be effective. She will also take you through the process and show you how to:

integrate new social media technology with business strategy, culture and processes
get the right social media mix for your business
get social media tools up and running quickly
overcome barriers to adoption
get started quickly with a comprehensive Social Media Field Guide, which you will work with on the day and take it away to use in your organisation.
About Michelle Lambert:
Michelle is a Change Management expert who specialises in capability building in organisations. She is the creator of the Change Management Cards, a set of method cards designed to help managers plan and implement successful change. She facilitates the Knowledge Management Roundtable (KMRt) in Victoria, Australia. This role has given her insights into KM and Change implementation successes and challenges, and is the main driving force behind the creation of the Social Media Field Guide. For a preview of this masterclass, click here.

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1 Sept 2011 (Thu): Conference Day 1
Time: 9.00am – 5.00pm

8.15am

Light Refreshment

9.00am

Welcome address by Edgar Tan, President of iKMS

9.15am

International KeynoteJames Robertson, Managing Director, Step Two Designs
James is a thought leader on the topics of web content management and intranet strategy. He has worked with many organisations in both the public and private sectors, including Fortune 500 companies. His primary focus is on the strategic aspects of information management and on the organisational change required to deliver effective business outcomes. He also has a deep understanding of usability, information architecture and user-centred design. He is the author of What Every Intranet Team Should Know.

Topic: The Future of Intranets
To this point, intranets have been the dumping ground for corporate documents and organisation-wide news, little connected to KM objectives. With the advent of new technologies, this is changing rapidly in many organisations. James gives us a global perspective on what the future of intranets will look like, and what it will mean for KM.

10.15am

Tea break

10.45am

Singapore KeynoteMaish Nichani, Founding Partner, PebbleRoad
Maish Nichani is principal at PebbleRoad, a user experience consultancy specializing in intranets, websites and apps. He has worked with all types of organisations from global giants to local non-profits, helping them unearth value and improve the customer experience. He is also the author of the Manager’s Guidebook on Intranet Redesign Projects.

Topic: Iceberg Intranet Projects: Excellent Implementation, Traumatic Adoption

So your intranet project is finally done. You have met with many staff and figured out the requirements, the information architecture and the brand. The systems folks have worked frantically over the last four months putting things together. It should be a time to celebrate, shouldn’t it? Many project teams are finding out that the months following the intranet launch are traumatic at best. The “killer app” is not being used. Collaboration is in disarray. Content is missing. People are going back to email. Why is there such a big gap in expectations? What is missing? In this talk, Maish will guide you through the traps of an intranet design project. By being aware of these traps we can plan ahead and dedicate the time and resources needed to deal with them, rather than wait with crossed fingers till the very end hoping that they will not show up. They usually do!

11.45am

Practitioner Case Presentation
Roxanna Samii, International Fund for Agricultural Development (IFAD)
Roxanna is responsible for IFAD’s web-based communication channels, social media channels, internal communications and numerous corporate KM activities. She is a social media advocate and considers herself a social media “junkie”. She is also interested in the mobile telephony revolution and how this sector is contributing to poverty reduction and improving the social and economic livelihoods of poor rural people.
IFAD is an international financial organisation and a specialised United Nations agency based in Rome, Italy.

Topic: Giving a Voice to the Voiceless using Social Media
How can social media add value to our work and help us disseminate our messages without coming across as propaganda? And how can we exploit the power and potential of social media tools? Roxanna will share how IFAD is using social media to raise awareness about agriculture and the role of smallholder producers in feeding future generation.

12.30pm

Lunch Break

1.30pm

Case Sharing / Peer Assists:

Lai Pei Hsien, Assistant Director, Intellectual Property Office of Singapore
Case Study on Implementing IPOS’ KM Portal

Rosalind Gan, Head of Organisational Excellence, Ministry of Manpower
Case Study on Embracing Our New Intranet – [email protected]

Noor Faridah, Lecturer, Temasek Polytechnic
Case Study on Fostering Cross-Campus Knowledge Sharing & Collaboration Using Second Life

Eric Tsui, Professor, The Hong Kong Polytechnic University
Case Clinic on Exploiting the Benefits of Cloud Computing for Knowledge Management

James Robertson, Step Two Designs
Case Clinic on Designing Strategic Intranets

Michelle Lambert, Facilitator, Knowledge Management Roundtable (Victoria, Australia)
Case Clinic on Social Media Implementation

Kelvin Quee, Head of Partnerships, JamiQ
Case Clinic on Social Media Monitoring

Colin Liaw, Director, World Vision
Peer Assist on How to Enable Content and Insights Discovery in a Complex Information Environment

4.15pm

Reflections on Day 1
Facilitated by Mark Hamilton, British Council/iKMS Exco

5.00pm

End of Day 1

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2 Sep 2011 (Fri): Conference Day 2
Time: 9.00am – 5.00pm

8.15am

Light Refreshment

9.00am

Welcome address by Edgar Tan, President of iKMS

9.15am

International KeynoteGary Klein, PhD
Gary is the author of Sources of Power (named one of the best books of the millennium) and Intuition at Work. He is a research psychologist renowned for his pioneering work in the field of naturalistic decision making. He has notably worked with the U.S. Marine Corps, firefighters and business organisations in determining the role intuition plays in individual performance.

Topic: The Cognitive Dimension of KM
As highly skilled professionals retire, there is an opportunity to try to discover their secrets and the basis of their skills in order to preserve this knowledge and pass it on to the next generation. This type of KM quest can be very successful as long as the skills involve explicit knowledge. However, expertise usually depends on tacit knowledge, which poses a challenge to KM efforts. In this talk, Gary will discuss a Semi-Directed approach to expertise retention, one that is structured around specific questions but flexible enough to make discoveries.

10.15am

Tea break

10.45am

Singapore KeynotePatrick Lambe, Founding Partner, Straits Knowledge
Patrick is one of Asia’s most respected KM practitioners. Originally trained in Library Science, he arrived in KM via a second career in training and development. Patrick is the author of Organising Knowledge: Taxonomies, Knowledge and Organisation Effectiveness, an Adjunct Professor in KM at the Hong Kong Polytechnic University, 2-term past President of the iKMS and a member of the editorial advisory board of the Journal of Knowledge Management.

Topic: Smart People, Stupid Organisation: How do organisations produce ignorance and how can we overcome this?
Organisations process information to coordinate their activities, possess organisational memory, and adapt to changing environments, just as individuals do. But they are not the sum of the intelligence of their people. Organisations are often structured to ignore the knowledge that is at their disposal. In this talk, Patrick will describe some of the main forms of organisational ignorance and discuss with participants ways of overcoming this ignorance.

11.45am

Practitioner Case PresentationAw Siew Hoong aka Ash, Knowledge Advisor, Shell Global Solutions
Ash oversees KM strategy development and implementation, and change management. He has worked in the oil and gas industry for the past six years.

Topic: Review of ROCK
Shell’s widely acclaimed Retention Of Critical Knowledge or ROCK programme has recently undergone a review. Ash will share with us some of the more interesting findings and the improvements that they are considering.

12.30pm

Lunch Break

1.30pm

Case Sharing / Peer Assists:

Gopinathan R, Principal Consultant, Civil Service College
Case Study on The Public Sector’s Experience in Fostering Communities of Practice

Shaharudin Mohd Ishak, Senior Manager, International Enterprise Singapore
Case Study on Retaining Experience and Expertise at IE Singapore

Pauline Chuah, Regional Information Policy Advisor, British Council
Case Study on Addressing Information Risk Using British Council Management Services in Noida, India

Shanti Chandrasekar, Information & Resources Manager, British Council
Case Study on Building Confidence, Skills & Technical Knowledge for Success as a Knowledge Champion

Eric Tsui, Professor, The Hong Kong Polytechnic University
Case Study on Deploying A Personal Learning Environment and Network at HKPolyU

Michelle Lambert, Facilitator, Knowledge Management Roundtable (Victoria, Australia)
Case Clinic on Change Management

Bill Proudfit, Knowledge Management Services
Case Clinic on Creating and Running a Records Management Programme

Michelle Lambert, Facilitator, Knowledge Management Roundtable (Victoria, Australia)
Case Clinic on Change Management

Karuna Ramanathan, Dy Head, Centre for Leadership Development, Singapore Armed Forces
Knowledge Cafe on The Promise of KM – It’s About Conversations that Matter

4.15pm

Reflections on Day 2
Facilitated by Lim Kwang Kok, National Library Board/iKMS Exco

5.00pm

End of Conference

Note: Some details to the programme are still being worked out, so do come back regularly to see what else has been added.

REGISTRATION

For Ordinary member, Associate member and individual public registrations, please register online.

For corporate and group registrations, please download and submit the registration form.

Fees for KM Singapore 2011:

2-Day Conference (1-2 Sep)
iKMS Member Non Member
Early Bird (until 31 Jul) S$380 S$460
Normal Price (after 31 Jul) S$450 S$540
1-Day Masterclass (31 Aug)
iKMS Member Non Member
Early Bird (until 31 Jul) S$320 S$390
Normal Price (after 31 Jul) S$380 S$460
Conference-cum-Masterclass Combo
iKMS Member Non Member
Early Bird (until 31 Jul) S$635 S$765
Normal Price (after 31 Jul) S$750 S$900

** Special offer (for Conference)

Additional 10% discount for a group of 5 or more participants from the same organisation.

** Special offer (for Masterclass)

Additional 10% discount for a team of 2 or more participants from the same organisation.

The annual KM Singapore Conference is organised by iKMS, a non-profit professional society, for members and the KM Community in Singapore. Your participation and support will go a long way towards the continued development of KM in Singapore.