• 31 Nanyang Link
    Singapore 637718

  • Sep 26th- Sep 30th, 2016
    09:00 am - 04:30pm

  • Networking

  • 0900-1500

    Knowledge Management Global Network (KMGN) Delegates Meeting (session is by invitation only, to the nine member country leaders – co-hosted by iKMS and Thailand KM Society.
  • 1700-1900

    Welcoming & Networking Session - The Attic Wine Lounge & Bistro, Campus Clubhouse Speakers, Sponsors, KM Global Network Partners and KRO Award Winners will be invited to attend.
  • 0900-1200

    Introductory Workshop : “Content Marketing: Unlocking the Benefits of a Centralized Knowledge Bank”

    Many of our organisations already boast significant knowledge content repositories. Against these, there is a growing interest in how communications and engagement of stakeholders through online platforms are related to KM initiatives in the growing digital economy. Avis, with his extensive experience in consulting with clients to help them better position their information and knowledge online, will lead participants and share with them ideas, tips and baseline techniques. This session, being the introductory workshop for the conference, is highly recommended for the communications and engagement professionals whom the KM practitioners will have to work with to realise the business value of KM.

    Avis Jan Siva, Digital Director, De Mellows, Singapore
  • 1300-1600

    iKMS-organised Site Visit to Microsoft Singapore, Level 22, Conference Room 22CF12, Microsoft Singapore, 1 Marina Blvd, S(018989). Microsoft Case Study Presentation and Microsoft Singapore New World of Work Tour. All participants will receive a hardcopy of “2016 Knowledge Management in Customer Service”
    (More site visit sessions may be added in later versions of the programme)

  • 0830-0900

  • 0900-1200

    Session 1 : “Introduction to Knowledge Management:Understanding how the key Concepts fit into Practice”
    Join Karuna’sintroductory session if you are a beginner to the KM field, or if you are currently looking, or troubled about a knowledge problem in your organisation. Practitioners will be guided into how to think about framing a KM first strategy around their specific problems, as opposed to popular solutioning approaches, often using vendor promoted technologies, towards real KM issues. This session is highly recommended for entry level practitioners, and those currently struggling with their KM problems, especially in strategy, audit and getting management buy-in.

    Dr. Karuna Ramanathan
    , President, Information and Knowledge Management Society, Singapore

  • 0900-1200

    Session 2 : “The New Knowledge Management Portal in Office 365”

    Office 365 will support Knowledge Management with a ready-to-go solution. Borko and his team will share how SharePoint Online can be leveraged to handle new trends like e-discovery, social sharing, mobility across devices, cloud computing and organisation engagement. Practitioners will be briefed on how SharePoint on the cloud is used by Microsoft as an information repository and content management system today. This session is highly recommended for practitioners from the IT departments, and KM practitioners who areseeking to gain more from their current Sharepoint systems, and/or are thinking of investing in Sharepoint for the organisational’s growing KM needs.

    Borko Kovacevic, Business Group Lead, Office Marketing Group, Microsoft Singapore

  • 0900-1200

    Session 3:“Seeing Systems, Strengthening Collaborations” (Part I)
    Collaboration is a key challenge for organisations today, and is increasingly finding its way into knowledge management agendas. Given how major drawbacks to many KM initiatives include the lack of buy-in and take-up rate, KM practitioners are required to increasingly appreciate the dynamics of organisation systems. As you develop a deeper understanding and application of collaboration strategies, you are better able to pursue KM outcomes. Chunling, Douglas, and Nah Nah will introduce practitioners to important concepts using an experiential approach developed by power and systems pioneer Barry Oshry, in order to build your capacity to partner with others. This highly engaging and practical session is highly recommended for practitioners who are currently in search for answers on how to deal with systems dynamics in organisations, and to build collaborative approaches within their organisations in support of KM.

    Feng Chunling, Chia Nah Nah, and Dr. Douglas O’Loughlin, Institute of Leadership and Organisational Development, Civil Service College, Singapore

  • 0900-1200

    Session 4:“Enhancing Human Interaction and Operational Efficiency through the Collaboration Computer (CC)” (Part I)
    This session takes the whole idea of collaboration one step further, and nearly to the cutting edge. It assumes that culture and the willingness to cooperate are not major issues within the organisation. Rather the sheer size of the business entities and teams, and the enormous knowledge base that exists within and outside of the organisation can be tapped faster, and in a participative mode, for better decision making. Venka, Jason and Ian will provoke participants on the rapid collaboration and decision making possibilities that exist through simple but 1st in the world application technology which they have built, called eFORA. This session is highly recommended for practitioners who believe they need more in-house technology tools to support collaboration, and who are dealing with tacit knowledge issues.

    Venka Pillay, Jason Maroothynaden and Ian Ferguson, Collaboration Platform Services Pte Ltd, Singapore

  • 1200-1300

    Networking Lunch
  • 1300-1600

    Session 5 : “Re-valuing Technology and its Impact on KM”

    Many KM practitioners discover that their organisations have already invested in several legacy systems and applications, and that these systems don’t seem to talk to each other. In the current Digital Economy, it becomes all the more necessary for organisations to optimise their current KM technologies. This session led by Stuart Pearce and his team will help participants understand the issues and challenges on re-valuing and leveraging on technology for effective KM. This session is highly recommended for KM practitioners currently struggling with how to make sense of and optimise their current and available systems, technologies, applications and tools, as we navigate the digital economy.

    Stuart Pearce, Managing Director, TD Global Asia Pacific, Singapore

  • 1400-1700

    Session 6 : “2016 State of Knowledge for Customer Service”

    There is an important role for KM in service quality and stakeholder engagement. With 89% of companies planning to compete on the basis of customer experience this year, the key that will separate leaders from laggards is the quality, accessibility and consistency of knowledge – not just across customer service agents, but across the entire organization.Practitioners who attend this session will gain from Chee Beng’s experiences and insights on how to get ahead in customer service through knowledge management. His sharing will include how to justify a greater investment, where to invest, key success metrics, as well as next- and best-step actions to become and remain a leader in this key area. This session is highly recommended for service oriented practitioners and for organisations with a strong business case for service quality.

    Lim Chee Beng, CRM Solutions Specialist, Microsoft Singapore

    Session 3 (cont’d) : “Sustaining Cultures, Strengthening Collaborations” (Part II)

    Dr. Douglas O’Loughlin, Ms Cheng Funling, Institute of Leadership and Organisational Development, Civil Service College, Singapore

    Session 4 (cont’d) : “Enhancing Human Interaction and Operational Efficiency through the Collaboration Computer (CC)” (Part II)

    Venka Pillay
    , Jason Maroothynaden and Ian Ferguson, Collaboration Platform Services Pte Ltd, Singapore

  • 0800-0900

  • 0900-1200

    Session 7 : “Data Analytics and Sensemaking: Strengthening Collaborative Approaches to KM” (Part I)

    Even as organisations begin to import data analytics into their decision making frames, the key challenges that knowledge management (KM) professionals face tend to be organisational rather than technical. These challenges are usually are a consequence of social complexity, a situation in which affected stakeholders have widely varying perspectives on the issues at stake. Indeed, the well-known difficulty of gaining buy-in for KM initiatives is but a manifestation of social complexity. This full-day workshop will equip participants with sensemaking skills and techniques that will help them recognise and manage social complexity in ways that lead to productive outcomes. In particular, participants will understand the notion of social complexity and its implications for KM, gain an awareness of the barriers that hinder communication and collaboration on KM Initiatives, learn and practice two or three tools that can enhance the quality of collaboration in KM projects. This session is highly recommended for KM practitioners currently involved in data analytics initiatives within their organisations, and seeking to leverage on sensemaking techniques.

    Dr. Kailash Awati, Co-founder and Principal of Sensanalytics, Sydney, Australia

    Session 8 : “Design Thinking: Implications for Knowledge Management” (Part I)

    Design Thinking has gained credibility around the world as an alternative way of tackling business issues. It has been used in sectors as diverse as Government, Large Corporate, the Social Sector, and by Start-ups. Can Design Thinking Principles and Approach be learned? Can it be applied quickly? What is its relevance to our KM problems that we currently face within our organisations? Rudolf will lead practitioners on which problems to address through Design Thinking; the foundational elements of Design Thinking; associated Tools; Planning and Implementing a Design Thinking Program. This session is highly recommended for practitioners interested in design thinking approaches, and for those involved in Policy Making, Strategy, Decision Making, and Execution across sectors such as Government, Corporate organizations, Social Sector and Entrepreneurs.

    Dr. Rudolph D’Souza, Founder and CEO of In-Kno-Win Consulting, Mumbai, India

    Session 9 : Building an Innovative Learning Organisation

    In recent years, there has been a lot of talk of “organisational learning”. The thing is that organisations cannot learn. It is their employees who learn. There has also been an increasing effort to sugar-coat the process of learning, to say that learning is fun and enjoyable. In this workshop, Chu Keong will lead practitioners to explore the realities of learning. Firstly, that learning is repetitive (and therefore, boring).Secondly, that learning is cognitively demanding (and therefore, tiring). Thirdly, that learning is time-consuming (and therefore costly). These realities influence the decision of whether to learn or not to. In addition, employees sometimes become discouraged by setbacks or material they perceive to be too difficult. Chu Keong will also lead practitioners to examine how stubbornness, resoluteness and resilience helps in learning. This session is highly recommended for practitioners seeking to increase the learning efforts within their organisations.

    Dr. Lee Chu Keong, Wee Kim Wee School of Communication and Information, Nanyang Technological University, Singapore

    Session 10 :Building a Knowledge Ready Organisation- KM Comparisons between Singapore and Russian Organisations

    Since its launch in 2015, iKMS’s Knowledge Ready Organisation (KRO) has seen three winners (HSL, IPOS and NCSS) in 2015, and also four Russian organisations. There has been growing interest in the simplicity yet practicality and depth of the KRO, as an award that recognises organisations for their efforts in holistic KM rather than in a competitive comparison stance. The six broad categories, KM Strategy, KM Leadership, KM Culture, KM Process, KM Technology and KM Impact have since been trade-marked filed by iKMS in 2016, and is currently receiving international interest, from Russia, Thailand and India. Durng this session, Arthur, as the evaluator of the 2016 KRO awards, will walk practitioners through these six criteria, and invite cross perspectives from the Singapore and Russian submissions around the six categories. Practitioners will be able to increase their understanding and application ideas around these six categories, as Arthur facilitates cross-sharing. This session is highly recommended for practitioners seeking to better learn about KM best practices in Singapore and Russian organisations, and also for KM practitioners who are considering submissions for 2017 KRO awards.

    Dr. Arthur Shelley, Founder, Intelligent Answers & Org Zoo Ambassadors, Melbourne, Australia

  • 1200-1400

    Networking Lunch
  • 1400-1600

    Session 7 :Data Analytics and Sensemaking: Strengthening Collaborative Approaches to KM” (Part II)

    Dr. Kailash Awati, Co-founder and Principal of Sensanalytics, Sydney, Australia

    Session 8 :Design Thinking: Implications for Knowledge Management“ (Part II)

    Dr. Rudolph D’Souza, Founder and CEO of In-Kno-Win Consulting, Mumbai, India

    Session 11
    : “Organisational Creativity & Knowledge Management”

    Over the last few years there has been increased interest and curiosity surrounding creativity, innovation and its relevance to knowledge management. The organisational ability to create, transfer and integrate knowledge is a competitive advantage if the outputs created are value-adding to the innovation equation. In other words, organisations must constantly reinvent their ideas, and by extension their knowledge, to stay relevant and profitable to their clients and stakeholders. Vincent’s deep passion in this area, strengthened by his significant research interests surrounding organisation creativity and innovation, promises an engaging session with knowledge practitioners. This session is highly recommended for practitioners seeking to take their KM efforts to the next level of outcomes, whose organisations are seeking to strengthen innovation and creativity as part of KM.

    Dr. Vincent Ribière, President, iKLUB, Bangkok, Thailand

    Session 12 : Co-Creation and KM, Strengthening Innovation

    Many KM practitioners over the years might have concluded that knowledge sharing behaviours within organisations are limited. Some of us might even have blamed the lack of a knowledge sharing culture on the lack of KM progress. Vadim will lead practitioners to better understand practical approaches to co-creation in KM initiatives, which he has been passionately promoting around the world. This session is highly recommended for KM practitioners who have been in search of practical ways to start co-creation activities within their organisations and between business units.

    Vadim Shiryaev, President of SOMAR (Business Development Organizations Union), Russi

  • 0800-0900

  • 0900-1200

    Welcome and Opening Addre​ss by iKMS President Dr. Karuna Ramanathan
  • 0930-1000

    Knowledge Ready Organisation (KRO) 2016 Awards Presentation
  • 1000-1030

    Morning​ Tea Break - Thematic Networking Session 1

  • 1030-1115

    Keynote Presentation 1:The Collective Responsibility for KM in Organisations”, Dr. Arthur Shelley
  • 1115-1200

    Conference Presentation 1: “The Lure, Promise and Pitfall of Data Analytics”, Terry Smagh, formerly General Manager/Vice President QLIK
  • 1200-1330

    Networking Lunch
  • 1330-1430

    KM Case Studies & Best Practices Sharing​ Sessions 1 (Sessions will be announced at a later date)

  • 1430-1530

    KM Case Studies & Best Practices Sharing​ Sessions (Sessions will be announced at a later date.)

  • 1530-1600

    International Delegates Presentation & KM Global Network MOU Ceremony

  • 1600-1630

    Afternoon ​Tea Break: Thematic Networking Session 2
  • 1630-1700

    Concluding Session: Reflection in Action
  • 0800-0900

  • 0900-0945

    Keynote Presentation 2: Collaboration as a Knowledge Management Attitude– Implications for Knowledge Management Practitioners and Knowledge Workers,
    Dr. Karuna Ramanathan, President iKMS

  • 0945-1000

    GLOBE Special Edition Launch

  • 1000-1015

    Introduction to the NTU KM Masters Programme – By Dr. Lee Chu Keong
  • 1015-1030

    Morning​ Tea Break - Thematic Networking
  • 1045-1130

    Conference Presentation2: Data Analytics and The Human Factor in Knowledge Management for the Future, Dr. Kailash Awati
  • 1130-1200

    Conference Presentation 3: Increase the value of knowledge assets through matchmaking, Dr. Wong WoeiFuh
  • 1200-1245

    Video presentation by “Club Gestion des Connaissances” on KM Methodology Tools (Patrick Coustilliere)
  • 1245-1400

    Networking Lunch
  • 1400-1530

    OpenSpace – Practitioner-led discussions hosted by “Experts in the Room”

  • 1500-1530

    Afternoon ​Tea Break: Thematic Networking Session 4
  • 1530-1630

    Expert Panel Discussion – Topics and Speakers to be selected by the Audience

  • 1630-1700

    Closing Thoughts by iKMS President Dr. Karuna Ramanathan
  • 1830-2130

    Appreciation Dinner for Organisers, Speakers & Sponsors and KMGN delegates at Smay’s Curry Restaurant, Dempsey Hill, Singapore. This is a by Invitation event only.