The role of social media in crisis management

Jason Chan from the RAHS (Risk Assessment and Horizon Scanning) gave an interesting talk at the 2012 KM, focusing on the role that social media can play in crisis preparedness, relief and recovery.

According to Jason, there’s a lot of good work and effort that citizens can bring to the table to help governmental agencies to put together some of the key insights of a crisis that is unfolding. The research that Jasons has conducted brought clarity on how these insights can be put to use in a strategic framework within governments to better understand how a crisis is shaping up, and how to respond to it.
Jason’s presentation has to be seen as a think piece and the journey ahead is still very long. Nevertheless, there is a lot of excitement in thinking about what social media and citizen participation can offer to help solving crisis situations.

Tags: crisis management, kmsg, kmsingapore2012, social media